• Course level: Intermediate
  • Total Enrolled 1
  • Last Update May 6, 2021


Every organization uses metrics and measurements to determine where they are, and where they want to be.

But, do you know how to create these metrics and properly measure them to drive actions across your organization?

In this course, you will learn why we start with the overall organizational vision when developing our metrics, how to create proper objectives, measure those objectives using indicators, and picking the right metrics to measure what matters.

Topics for this course

79 Lessons

Introduction to Service Management and ITIL

IT Service Management in the mordern world
About ITIL 4
The Structure and Benefits of the ITIL 4 Framework
The Four Dimensions Model
EOM Quiz 1

Key Concepts of Services Management

The Four Dimensions of Service Management

The ITIL Service Value System

ITIL Management Practices

Next Step


Material Includes

  • 20 articles
  • 1 downloadable resource


  • You should have a basic exposure to your organizational vision, mission, and goals.

Target Audience

  • Anyone who wants to dive deeper into the development of measures and metrics in their organization.
  • Anyone who wants to go beyond the ITIL 4 Foundation curriculum and start to apply it in the real world.